Return & Exchange Policy

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Shipping

Our standard delivery service uses Royal Mail Packet Post charged at a flat fee of £2.95 per order. You should receive your order within 3-5 days.

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Please contact us by email at hello@piliandme.com or by phone on 07981 372017 if you would like your order delivered by a particular date and we will do our best!

                                                         

Return or exchange an item

If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 14 days of receipt. We will issue a full refund on receipt, or exchange the item for a different size or colour if requested.

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Please note:

• The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

• The cost of returning the item to us is your responsibility.

• We cannot accept earrings or other items that have been used or worn.

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Please repack the item in the original packaging and return it to us at:

 

Pili & Me
111 Orchard Grove
Chalfont St Peter
Buckinghamshire, UK
SL9 9ET

 
Faulty Item

If the item you received is faulty, please contact us by email: info@achkiy.com quoting your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us.

 

Our returns policy does not affect your statutory rights.

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